About Our Boots

What makes The Boot Builder boots unique?

Each pair of boots from The Boot Builder is handcrafted with precision, passion, and a commitment to quality. Our unique process allows customers to witness the creation of their boots through real-time updates, making each pair a personalized masterpiece.

Can I choose the leather and materials for my boots?

Yes, we offer a wide range of high-quality leathers and materials for you to choose from. During the initial consultation, we'll guide you through the options to ensure your boots reflect your personal style and preferences.

The Creation Process

How long does it take to create a custom pair of boots?

The creation of your custom boots typically takes between 4 to 6 weeks. This timeframe allows us to ensure that every detail meets our high standards of craftsmanship and quality.

How will I be updated on the progress of my boots?

You'll receive personalized email updates at each key stage of the boot-making process, from leather cutting to the final attachment of the sole. These updates provide a behind-thescenes look at the craftsmanship involved in creating your boots.

Ordering and Customization

How do I order a custom pair of boots?

To order, simply schedule a consultation through our website. During this consultation, we'll discuss your design preferences, sizing, and any specific requirements you have for your custom boots.

What customization options are available?

We offer extensive customization options, including leather type, color, stitching patterns, and sole choice. Our goal is to create a pair of boots that is uniquely yours.

Care and Maintenance

How should I care for my custom boots?

Proper care is essential to maintain the beauty and longevity of your boots. We recommend regular cleaning and conditioning with products suitable for the type of leather. Avoid exposing your boots to extreme elements, and store them in a cool, dry place when not in use.

Returns and Adjustments

What is your return policy for custom boots?

Due to the personalized nature of our custom boots, we cannot accept returns. However, we are committed to your satisfaction and will work with you to make adjustments if your boots do not meet your expectations

Can adjustments be made after I receive my boots?

Yes, we understand the importance of a perfect fit. If adjustments are needed, please contact us within 30 days of receiving your boots to discuss the necessary changes.

Visit and Contact

Can I visit The Boot Builder workshop?

Yes, we welcome visits by appointment. It’s a great opportunity to meet our artisans, see our process firsthand, and discuss your boot design in person.

How can I contact The Boot Builder for more information?

For more information, you can reach us via email at info@thebootbuilder.com. We're here to answer any questions and help guide you through the boot creation process